CUSTOMER SATISFACTION

Our current customer satisfaction level as at May 2011 is 99%.

Whether your project is large or small, all of our customers are important to us and we will always deliver work to our highest professional standards.

• The T Glendinning philosophy is one of constant improvement, and one which has proven to be the foundation of our capabilities and excellent reputation.
• The T Glendinning mission is to achieve whatever it takes to make a project successful.

We listen carefully to what our customers say, and invite their feedback throughout the duration of a project.

In order to measure customer satifaction, we also invite our customers to complete a questionnaire at the end of a project, where they have the opportunity to grade our performance across various criteria.  These are available for inspection by prospective clients.

Customers are asked:

• Were you given the opportunity to have an input into the design of the project?
• Were you contacted prior to the commencement of the works?
• Were the operatives polite and courteous at all times?
• Were the works carried out in a safe and professional manner?
• Were the works completed to your satisfaction?
• Overall, how would you rate the team at T Glendinning?
• Any additional comments.

The measurement scale used ranges from a low score of zero for no satisfaction, to a high score of 4. 

Our aim is to achieve 4 in each criteria across every project.  Where this maximum score is not achieved our procedure is to find out why, and to ensure any shortcomings do not re-occur.